AERI Support AERI Intelligence LLC iPhone Spotlight
Support URL

AERI Weather Support

For account help, bug reports, feedback, subscription issues, weather-data questions, and App Store support requests, contact AERI Intelligence LLC using the channels below.

Email support@aeriweather.com
Support scope AERI Weather, Nexus AI, search, aviation workflows, account access, and product feedback
Typical response Within 2 business days for standard support inquiries

Best way to contact support

Email support@aeriweather.com. This Gmail-hosted support inbox is the primary public contact for Apple support, device issues, billing questions, and customer help. Include the device model, iOS version, app version, and a short description of the issue. If the request is tied to an alert, search result, or account action, include the time and screen where it happened.

Send feedback

Have an idea, feature request, design note, or weather workflow suggestion? Send it straight to the team and label what would make AERI Weather better for you.

Send feedback

Common issue categories

  • Account or sign-in problems
  • Subscription and billing questions
  • Weather or alert accuracy feedback
  • Search and Nexus insight bugs
  • Performance, crashes, or iPhone compatibility issues
  • Product feedback and feature requests

What to include in a report

  • Short issue summary
  • iPhone model and iOS version
  • App version or build number
  • Screenshots if available
  • Steps to reproduce the problem