AERI Support AERI Intelligence LLC iPhone Spotlight
Support URL

AERI Weather Support

For account help, bug reports, subscription issues, weather-data questions, and App Store support requests, contact AERI Intelligence LLC using the channels below.

Email support@aeri.app
Support scope AERI Weather, Nexus AI, search beta, aviation workflows, and account access
Typical response Within 2 business days for standard support inquiries

Best way to contact support

Email support@aeri.app with the device model, iOS version, app version, and a short description of the issue. If the request is tied to an alert, search result, or account action, include the time and screen where it happened.

Common issue categories

  • Account or sign-in problems
  • Subscription and billing questions
  • Weather or alert accuracy feedback
  • Search and Nexus insight bugs
  • Performance, crashes, or iPhone compatibility issues

What to include in a report

  • Short issue summary
  • iPhone model and iOS version
  • App version or build number
  • Screenshots if available
  • Steps to reproduce the problem